Our Commitment to Your Privacy
When someone calls us, it’s usually not on a good day. There’s water in the basement. Smoke in the walls. A roof torn open after a storm. You’re trusting us with access to your home, your business, and often your personal information during a stressful moment. We take that seriously.
This Privacy Policy explains how Apex Restoration & Mitigation Inc. collects, uses, protects, and shares your information when you interact with our website, call our office, or hire us for restoration services.
By using our website or services, you agree to the practices described here.
Information We Collect
We collect only what we need to serve you properly.
1. Information You Provide Directly
When you fill out a contact form, request emergency service, or speak with our team, we may collect:
Full name
Email address
Phone number
Property address
Insurance carrier and claim number
Photos or documentation related to damage
Any other information you choose to provide
If you move forward with services, we may also collect billing details and signed authorization forms.
2. Information Collected Automatically
When you visit our website, certain data may be collected automatically, including:
IP address
Browser type
Device type
Pages visited
Time spent on the site
This information helps us improve website performance and user experience.
3. Insurance & Project Documentation
Because we work closely with insurance carriers and adjusters, we may collect and generate documentation such as:
Moisture readings
Photo reports
Xactimate estimates
Invoices
Project notes
Warranty records
This documentation is used strictly for project execution, compliance, and insurance coordination.
How We Use Your Information
We use your information to:
Respond to emergency service requests
Provide inspections and estimates
Coordinate with insurance carriers and adjusters
Perform restoration and reconstruction services
Issue invoices and process payments
Provide warranty documentation
Improve our operations and customer experience
Comply with legal or regulatory requirements
We do not sell your personal information. Ever.
How We Share Information
We only share information when necessary to complete your project or comply with the law. This may include:
Insurance companies and adjusters
Third-party subcontractors working under Apex supervision
Equipment rental or specialty service providers
Payment processors
Legal authorities when required
All subcontractors and partners are expected to maintain professional confidentiality standards.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.
That includes secure storage of digital documentation, restricted internal access to client files, and structured documentation protocols.
No system is completely immune from risk, but we take practical and proactive steps to protect your data.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve site functionality
Analyze traffic patterns
Support marketing efforts
You can disable cookies through your browser settings if you prefer.
Data Retention
We retain project documentation and related records for as long as necessary to:
Fulfill contractual obligations
Support warranty periods
Comply with insurance and legal requirements
Retention timelines may vary depending on project scope and regulatory guidelines.
Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion where legally permissible
Opt out of marketing communications
To make a request, contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Children’s Privacy
Our services are intended for property owners and businesses. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Apex Restoration & Mitigation Inc.
Email: michael@apex-restoration.com
Phone: +1 (810) 272-8820
Service Area: Genesee County and surrounding areas
Our mission is restoring property and peace of mind. Protecting your information is part of that promise.
